After almost 2.5 years of ownership, my trusty Revision C G4 Powerbook is no more.
The first problem I had was in March of 2005, when suddenly the 1GB stick of Cruicial RAM wasn’t showing up. The lower RAM slot had failed, and Apple promptly replaced the motherboard.
My next problem was a hard drive that was crapping out, so they replaced that.
Over the next year or so, I’d been having problems with intermittent lockups, unable to boot the machine, etc. Two weeks ago, it finally gave up the goat. The machine hard locked, and no amount of PRAM zapping or power-module-resetting would revive the box. So, in to the Apple store.
Luckily, this time my laptop did a kernel panic when the tech at the store booted it, and he’d been pretty familliar with the lower RAM slot failing, and he had a pretty good hunch that this was the problem again.
So, the Apple store proceeded to order a motherboard, and I waited. A week went by, and I hadn’t heard a peep from the store, so I called them. Apparently the first TWO motherboards they received from Apple H.Q. were DOA, and they had their third one in-store, but were waiting on RAM.
I waited another week.
This week, I called them and bugged them. The tech was very apologetic, and became very proactive in making sure he communicated what was going on with the repair. He said they managed to dig up some known-good RAM, and were going to get it on the bench the next day.
Today, a woman from the same store called, and explained that she was upset with the quality of replacement parts they were getting from Apple H.Q. The third motherboard was also DOA, and she explained that they were going to just replace my laptop with a new MacBook Pro (!)
All I have to say is, thank god for AppleCare :)